FREE SHIPPING SITEWIDE
FREE SHIPPING SITEWIDE
FREE SHIPPING SITEWIDE
FREE SHIPPING SITEWIDE
FREE SHIPPING SITEWIDE
FREE SHIPPING SITEWIDE
FREE SHIPPING SITEWIDE
FREE SHIPPING SITEWIDE
FREE SHIPPING SITEWIDE
FREE SHIPPING SITEWIDE
FREE SHIPPING SITEWIDE
FREE SHIPPING SITEWIDE
Terms & Conditions
Delivery Policy
At Moppets Apparel, we prioritize the prompt delivery of your orders while ensuring the highest product quality. To maintain our commitment to delivering exceptional products, all items undergo rigorous quality inspections before dispatch. This enables us to offer our valued customers premium-quality merchandise. Once you have successfully placed an order, you will receive a verification email or WhatsApp message for confirmation.
Please note that our orders are shipped only on business days, from Monday to Friday.
After the verification of your order, quality check and packing all together takes 2-3 business days. Once dispatched, the shipping process takes 10-14 business days to reach Pakistan. It takes another 3-5 business days for our logistics to deliver the order to the customer. In general, please note that it takes 18-20 business days to deliver the order to the destination. In case the product is not delivered within 18-20 business days, the customers are requested to contact us via email at support@moppetsapparel.com or get in touch with our customer care via WhatsApp at +92 332 9775069
To avoid any delays in delivery, kindly provide us with your complete address and accurate contact details. Our courier partner will attempt to contact you using the provided telephone number before arranging the delivery. In the event that they are unable to reach you, the courier will return the parcel to Moppets Apparel. Subsequently, we will make further efforts to contact you and arrange an alternative delivery.
Special orders requests i.e delivery time, locations outside Pakistan, etc are subject to charges and approvals from Moppets Apparel management.
In the case Moppets Apparel team is not able to contact the customer nor does the customer connect with Moppets Apparel team within 30 days from the date of the order, the order will automatically be void and cancelled
Payment Options
Free shipping is provided all across Pakistan if the order falls above Rs.5,000. For any order below that price please note that the buyer is responsible for any tariff, tax, handling fees, customer clearance charges etc. The payment options available are:
- Cash on delivery
- Transfer through banks
- Other options feasible to both the company and customer.
(Please note that all orders above Rs. 5,000 will have to pay at least 20% of the amount in advance)
Exchange / Return Policy
Exchange:
We facilitate exchange requests, you can whatsapp us at +92 333 9775069, email us at support@moppetsapparel.com and we will gladly facilitate your exchange request.
Items can be exchanged within 7 days of delivery should they meet the exchange criteria
Items will only be exchanged if they are in their original condition. This means that they are unused, not damaged, and all tags are intact and packed in their original packing.
Moreover, Only Item value will be considered, Delivery charges will not be included in the exchange amount and
Customers need to send the item(s) back to us, please make sure to add a Note while returning the Order, by mentioning your Order ID!
Once it is received and inspected by the quality assurance team, details will be shared for issuance of Voucher/ Store credit.
Once the return is received & is inspected by team and approved for store credit, you will be issued store credit within 2 working days on the same email address which is provided in your order, from which you can reorder any item online or at our stores.
The validity of the voucher will be 30 days from the day it is issued.
Also, the products will only be exchanged if we have failed to deliver the right size. All the sizes are clearly mentioned on our website and it is the customer's responsibility to check the sizes before ordering. In case the customer orders the wrong size, there would be 25% deduction in price for the exchange item
As we are sourcing the products from outside the country, the size exchange would only be done if the issue is at Moppets Apparel’s end. The exchange request will only be entertained within 7 days of receiving the products
Refund Policy
Cancellation and Refund Policy:
You can cancel your order before delivery is processed. After you receive the tracking number it will be not possible to cancel the order. Refunds/Cancellation will be made onto the original mode of payment and will be processed within 10 working days depending on the mode of payment that the customer used.
In case of COD once a refund is confirmed we will initiate it either by issuing a voucher.
The customer will be responsible for paying the shipping cost of returning item. Please note that your shipping cost is non-refundable
Refund or return will only occur if :
- The Wrong item was sent.
- The item was defective or unavailable from the manufacturing end.
- The item was damaged in shipping.
You can claim a refund within 7 days from the date of the item(s) delivered to you. In case of refund, the customer is responsible for sending the item(s) back to us and we will process the refund after receiving the item(s) and inspection of item(s) to the same payment method used while placing order. Incase of COD orders amount will be refunded in bank account provided by customer.
Once your refund is approved it will take 10 days to process the Refund.
Please note that refunds will only be given on damaged items if a fresh piece is not available.
We make sure that the items are in their best condition before they are dispatched, however, if the customer receives a damaged item, they can ask for a full refund by emailing us at support@moppetsapparel.com
CLEARANCE & SALES ITEMS
PLEASE NOTE THAT ANY CLEARANCE OR SALES ITEMS WILL NOT BE REFUNDED!! Clearance items will not be exchanged for another size or product.
Please note that cash refund will not be issued on the items on sale and clearance. On sale and clearance items, a voucher for the same value will be issued that you can use to purchase on any other item.
General Notice:
- Moppets Apparel Clothing Co. maintains the https://moppetsapparel.com/ Website (“Site”) our registered office is located at Silk Business Centre, Main Murree Road Rawalpindi Pakistan. The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and the moppetsapparel.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. Moppets Apparel reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, Moppets Apparel may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.
- We will not trade with or provide any services to OFAC and sanctioned countries.
- Visa, Master Card and Cash on delivery in PKR will be accepted for payment
- The company also reserves the rights to cancel any request from the customers without due notice.
- Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
- The company reserves the rights not to fulfill or entertain requests from the customers.
- Cardholder must retain a copy of transaction records and Merchant policies and rules.
- User is responsible for maintaining the confidentiality of his account.
- Choosing a selection results in a full page refresh.
