FAQ's

  • What is Moppets Apparel?
    Moppets Apparel is a kids’ clothing brand offering stylish, comfortable, and locally sourced apparel for children. Our mission is to create playful designs that both kids and parents love!
  • Where are your products made?
    All our products are Imported and made with love. We use a variety of materials, including lace, satin, and cotton. We select high-quality fabrics that are both comfortable and durable. We prioritize quality and comfort for your little ones!
  • Orders & Shipping
  • How can I place an order?
    You can easily shop through our website or Instagram page. Simply choose your favorite items, add them to your cart, and checkout! You will receive an order confirmation email and SMS as soon as your order is placed.
  • How can I place an order? You will receive a confirmation email and SMS within minutes of placing your order. In case you do not receive an order confirmation email or SMS, please reach out to us at (033) 3977-5069 or support@moppetsapparel.com
  • Can I track my order?
    Yes, can create an account on our website and track all your orders in one place. You can also use the tracking numbers to track your packages in real time.
  • Do you ship nationwide?
    Yes! We deliver all over Pakistan.
  • How long does shipping take?
    Typically, orders placed before 12 pm GMT+5 —Monday to Friday (excluding holidays)—will be shipped from our Pakistan warehouse the very next day if the items are a part of our Flash Delivery collection; if not, the order (Preorder Items) will take 15-20 days to reach you as it will be shipped from our Foreign warehouse.
  • I have Order ID and Tracking ID, what should I have to do with them?  Order ID is a number that we use to process your orders. It will also serve as the main ID that you will use to communicate with us. Tracking ID will be provided to you once your order is dispatched so you can live track your order’s progress
  • How much does shipping cost?
    Shipping costs are calculated at checkout and its 250PKR Nationwide. If order’s worth is increased above 5000PKR then shipping will be FREE.
  • Products & Sizing
  • What sizes do you offer?
    We cater to kids aged 0–15 years. Check out our size chart on the website to find the perfect fit!
  • Are your clothes safe for kids with sensitive skin?
    Absolutely! We use soft, breathable, and skin-friendly fabrics to ensure your child’s comfort and safety.
  • Returns & Exchanges
  • What is your return policy?
    We accept returns and exchanges within 7 days of delivery, as long as the product is unused and in its original packaging.
  • How do I request a return or exchange?
    Simply reach out to us through our Instagram DMs or email us at support@moppetsapparel.com with your order details. We’ll resolve your concern at ea
  • I had a discrepancy in my order when I received it,
  • I am worried At Moppets Apparel, our top-notch operations ensure that you don’t face any issues with the product when you receive your order. However, in cases where you are not satisfied, we offer hassle-free returns and exchanges. For more information on return and exchange, please look at our return and exchange policy available in the same section.
  • I added an item to my cart, I will check out later                                 
  • We do not reserve a product once you add it to your cart. To ensure that your desired product does not run out of stock, checkout quickly to secure your purchase!
  • Payment Options
  • What payment methods do you accept?
    We accept cash on delivery (COD) online bank transfers & also Easy Paisa for your convenience.
  • Other Questions
  • How can I contact your team?
    We’re always here to help! You can message us on Instagram, email us at support@moppetsapparel.com or Whatsapp DM to +92 332 9775069
  • How can I stay updated on new collections and offers?
    Follow us on Instagram @MoppetsApparel for the latest updates, exclusive offers, and adorable kids’ fashion inspiration.