Exchange / Return Policy

Exchange:

We facilitate exchange requests, you can whatsapp us at +92 333 9775069, email us at support@moppetsapparel.com and we will gladly facilitate your exchange request.

Items can be exchanged within 7 days of delivery should they meet the exchange criteria

Items will only be exchanged if they are in their original condition. This means that they are unused, not damaged, and all tags are intact and packed in their original packing.

Moreover, Only Item value will be considered, Delivery charges will not be included in the exchange amount and

Customers need to send the item(s) back to us, please make sure to add a Note while returning the Order, by mentioning your Order ID!

Once it is received and inspected by the quality assurance team, details will be shared for issuance of Voucher/ Store credit.

Return Address:

Please dispatch to the mentioned below address only, after discussing with the Customer Support Team

 

Office 3/11, 5th Floor, Silk Business Centre, Main Murre Road, Rawalpindi.

 

Once the return is received & is inspected by team and approved for store credit, you will be issued store credit within 2 working days on the same email address which is provided in your order, from which you can reorder any item online or at our stores.

The validity of the voucher will be 30 days from the day it is issued.

Also, the products will only be exchanged if we have failed to deliver the right size. All the sizes are clearly mentioned on our website and it is the customer's responsibility to check the sizes before ordering. In case the customer orders the wrong size, there would be 25% deduction in price for the exchange item

As we are sourcing the products from outside the country, the size exchange would only be done if the issue is at Moppets Apparel’s end. The exchange request will only be entertained within 7 days of receiving the products